Frequently Asked Questions

It’s FREE, quick and easy. Just click here to go to the registration page.

Once your registration has been completed, your login information will be sent to your email address. Please use this information to log into your profile on our website.

Nothing! The membership on our website is totally free!

Please go to the “My Photo Album” option in the “Edit my profile” section and add photos from your device. The uploaded photos will be added to your profile after moderation which may take 24-72 hours. Please note that your photos may not pass moderation if any inappropriate content is detected on them.

Currently, you can upload a maximum of 10 photos to your profile.

Please click Edit my profile in the left-hand menu. In the relevant fields, please enter or edit your information. After finishing editing, please press the Save changes button to save the information. Your profile will be updated immediately.

To change your password, please go to Change Password in the left-hand menu. Enter and confirm your new password and press Submit.

Yes! Only users registered on our website can see your photos, biographical information and your first name (or alias). No one but a few of our staff members will ever have access to your last name, email address, postal address or phone number.

We guarantee that we never share our customers’ data with any third parties.

If you lost your login information or forgot your password, please use one of the following ways to restore your access:

1. Go to the Forgot your login info? page. Enter your ID number from our website or your email address and press Submit. A new password will be generated and sent to the email address given in your profile information.

2. Find any notification email in your email Inbox from our website about a new letter from a user and find one of these two paragraphs:

- You have a new letter from (user's name). You are welcome to login to your mailbox at Behappy2Day.com.

- This is an automated message. Please do not hit Reply. If you have any questions you are welcome to ask them through this link

When clicking on the link in either of these paragraphs, you will be redirected to our website and logged in automatically.

Of course. Your profile can be hidden on our website so that you will be able to sign in with your username and password but the users will not see you either online or in the catalog and they won’t be able to contact you by sending chat invitations to you. You will also stop receiving letters from the users who you haven’t corresponded with yet, while the users who you have communicated with will still be able to send letters to you. You will also still have the ability to communicate with the users on the site by letter or Live Chat at any time you would like and enjoy using our online services. To have your profile hidden (suspended), please send your request to Customer Support.

When you would like your profile to be visible on the site again, you are welcome to contact Customer Support to let us know and we’ll make the necessary changes in your profile settings.

If you want to stop using our services and have your profile deleted, please send a request to Customer Support.

Yes, they are. All the users registered on our website are 100% real, single and interested in finding their future life partners from abroad.

We always check each user’s personality and the personal data given in their profiles before activating the profiles on our website. We continually undertake random video or phone interviews with the users to ensure that the user is the person who appears in their photos. At the same time, we ask the local agency they are registered with to provide us with a copy of their identification document so that we can compare the data of their profile with their ID document. After this check, the user's profile and personality are considered to be confirmed and the profile receives the special Confirmed Profile icon which guarantees the following:

1) The user is real and the photos and video in their profile are of them;

2) The user is single, interested in our site's services and in finding their lifetime partner abroad;

3) It is the user themself who maintains all communication via the site.

Yes, we do. Our dating service operates zero tolerance of fraud and scamming.

Besides the fact that we carefully check the profiles of all the users, we also have our own Anti-scam Policy which includes the verification of all profiles, the prohibition of the exchange of personal contacts (except regular mailing addresses) etc. You can learn more about this by following the Anti-scam Policy link in the footer menu.

However, please do keep in mind that we are dealing with human beings here and, although we constantly take care of the necessary measures to ensure the authenticity of each user’s profile and prevent scam actions on our website, sometimes dishonest actions by a member may be discovered. Unfortunately, we cannot guarantee or foresee the behavior of a certain user in certain situations but in the case where a user violates the rules of our website and it is confirmed that they are a scammer, their membership on our website will be cancelled immediately and their profile removed from the catalog. In the future, this user would never be allowed to resume using our services.

We also would like to draw your attention to the fact that, even though our best online dating tools are at your disposal, in some cases due to language barriers, cultural peculiarities and personal characteristics, some misunderstandings may occur and you may misinterpret a user’s words or behavior and consider it to be scam. If a situation like this happens, we kindly ask you to first of all make sure that you understood the user correctly and that you have no doubts about a user’s behavior before reaching a final conclusion. On our part, we are always ready to help to clarify any unclear areas in your communication with the user in order to avoid any unpleasant, insulting situations and so contribute to a positive development of your relationship.

If, nevertheless, you are sure that you are the victim of a scam operation on the part of a user on our website, please report this user using the Anti-scam-Claim Form. Your claim will be sent to Customer Support and investigated by us as soon as possible.

Yes, it is. You’re welcome to ask your partner for her home postal address in a letter or in Live Chat and provide them with yours, if you’d like to. Please keep in mind that it is up to the user if they feel comfortable sharing their address with you.

According to our website policy, no kind of personal contact information (email addresses, phone numbers, social media accounts, Skype IDs etc.) is allowed to be exchanged between different users. If you try to send your personal contact details to a user in a letter or in Live Chat, this data will be automatically blocked and not visible to the user. In addition, our customers and users cannot exchange their personal contact details during conversations arranged through the Phone Introduction Service. This measure is applied for security reasons and we greatly appreciate your understanding of this matter.

Please keep in mind that it is permissible to exchange your regular mailing address with a user (please see question 3.5 above).

You can send your personal contacts to the user in a note with a flower or gift order, which you can make in our Flowers & Gifts Gallery. If the user is ready to start your communication beyond our website, they'll use your contact information to get in touch with you.

We strongly recommend that our customers avoid providing users with financial support before their first meeting in real life so that you can both be sure that your relationship is serious and that you feel safe (please see our Antiscam Policy). However, if you insist on sending funds to a user, please contact Customer Support for the further assistance.

If a user decides to stop using our website and their profile is deactivated, this means that they are not available for communication here anymore. We will not be able to either provide or sell the user’s personal contacts to you if you request them because this information is strictly confidential and belongs to the user.

In the case where you already have asked your user to give you their home postal address and they have agreed to send it to you, a way out for you would be to contact your user via regular mail and continue your communication with them in this way.

Our experience shows that in some cases a user may decide to come back to the website and resume their search for a life partner here. If they do come back here, you’ll be able to communicate with them again.

Our website uses an Email Credit System {ECS}. A credit is a payment unit used by customers of our website to pay for online services. Below is the full list of all the services which can be paid for using credits and the cost for each service:

To send a letter to a user - 10 credits

To attach a photo to a letter – 10 credits

To read a user's letter - 10 credits

Live Chat - 1 credit per minute

Live Video Chat - 2 credits per minute

2-Way Live Video Chat - 5 credits per minute

To send a picture/photo in Live Chat – 10 credits

To open a user’s photo in Live Chat – 10 credits

To send/open a clip in Live Chat – 15 credits

To view a user's additional photos - 10 credits

To watch a user's video in their profile or Video Gallery- 10 credits

To send a virtual gift to a user - 15 credits

Flowers & Gifts Delivery – please check the price for each flower/gift option in the Flowers & Gifts Gallery.

Phone Introduction– per minute of phone conversation.

The price for credits varies from as little as 0.38 USD to 0.75 USD per credit. The more credits you purchase, the lower the cost will be.

Please follow the Buy credits link on the left hand menu then select the number of credits you would like to purchase and click on the Buy Now button. You will then need to input your credit card details and press Pay. The credits will automatically be added to your account on our website.

To check your credit balance, please follow any of the following links in the left-hand menu:

My balance

View my profile

Inbox

The balance will be displayed in a small window on the right hand side of the webpage.

Payments for our services can be made online with all major credit and debit cards. All payments are handled securely by Verotel.com, an authorized retailer for our website, and by our alternative billing provider CCBill.com.

For information about alternative payment methods, please contact our Customer Support.

Yes! Our website does not have access to your credit card information at any time. The order form is hosted on the server of our billing provider, not on our own server. Verotel.com and CCBill.com belong to the list of the top internet retailers in the world and their servers are very secure.

You are welcome to view a record of all of your credit purchases, expenses and services used in the Credits History of your account which you can find in the left-hand menu.

You can also go to the My Orders page where you can find the history and status of your gift or flower orders and phone calls.

All of the transactions on our website are processed by our authorized billing providers, Verotel.com and CCBill.com, who are reliable billing companies with an excellent reputation and a high standard of service. The chances that your credit/debit card has been overcharged by them are virtually zero.

Sometimes it may be the case that a customer makes two purchases at once – one via Verotel.com and another via CCBill.com and is therefore charged two amounts for two transactions. So, first of all we recommend that you check your Credits History to make sure that the number and amount of your purchases shown there match the information on your bank statement or online account on your bank’s website.

If you are convinced that you have been overcharged by one of our billing providers, please contact our Customer Support for further assistance. We will investigate your complaint as quickly as possible.

Please check your Credits History to make sure that there are charges for services you did not use. To check the duration of your chats, please view your Chat History.

If you are sure that an incorrect number of credits was mistakenly deducted from your account, please contact Customer Support.

Please report this issue to Customer Support. The incorrect purchase amount will be refunded to your credit card upon request and the incorrectly bought credits will be deducted from your account so that you only purchase the required amount of credits.

Please note: after the refund of an incorrect purchase, it may take up to 10 business days for the funds to appear in your bank account.

Please check your credit / debit card data and make sure that:

- your card has not expired;

- your available balance is adequate to make cover the cost of the purchase;

- you entered your card data correctly (please ensure that you made no mistakes when quoting your CVV code as this may lead to a temporary block on purchasing for security reasons);

- the card type is in the list of cards accepted by our billing providers:

Verotel.com: Visa, MasterCard, JCB, Diners Club, Discover.

CCBill.com: Visa, MasterCard, Discover Card, Maestro, Diners Club, Visa Electron, JCB etc.

- Transactions through our website should be acceptable to and be able to be processed by your local bank. Sometimes it may be the case that the bank that issued your credit/debit card doesn’t allow transactions through our website and/or via our billing providers Verotel.com and CCBill.com for its own internal security reasons even though all of the transactions via our billing providers are 100% secure and safe. In this situation, please contact your local bank and make sure that they permit transactions through our website. If your bank prohibits purchases directly through our website, please ask them to allow the transactions via our billing providers.

If your transactions have been declined several times, please allow 12-24 hours before making a new attempt. For further assistance, please contact Customer Support.

All refund requests can be sent to Customer Support and will be processed according to para. 7 of our Terms and Conditions.

Unfortunately, we cannot offer our paid services (Correspondence, Live Chat, Live Video Chat etc.) to our customers free of charge.

We provide our services for a fee because our very high quality services are guaranteed by a team of technical support agents, translators, photographers, administrators and many other people who work for the sake of helping you find a soul-mate. We’re here to make our customers happy and this can involve a huge amount of work. This is why we have to charge for all of our services.

However, you can enjoy FREE services such as:

- Viewing users' profiles

- Search Engine

- Blog

- Dating tips

- Happy Match Stories

- Testimonials from our customers

- User of the Week project

- Our news

There are two ways to close the chat invitations from users that pop up in the right hand corner of the page:

- By pressing the Minimize button in the right upper corner of a chat invitation;

- By pressing the Close button on it.

To be able to use the Live Chat service you need to make sure that:

- Your Internet connection is active;

- You are logged in to your account;

- You have enough credits on your balance. To replenish your balance, please go to Buy credits.

- Please check your internet connection.

- Make sure that your credit balance is adequate to cover the cost of using Live Video Chat – you need to have no less than 2 credits for every minute of Live Video Chat. To replenish your balance, please go to Buy credits.

- Make sure that your partner has a webcam on (there will be a green camera icon on their profile).

- Send a webcam request to the user in the Live Chat window and make sure that it has been accepted.

If the user agrees to have Live Video Chat with you and accepts your invitation, their video will appear in the right upper corner of the Live Chat window.

- Please check your internet connection.

- Ensure that your laptop, PC or another device has a webcam

- Check your credit balance – you need to have no less than 5 credits in your account to have a 2-Way Live Video Chat with a user (the service costs 5 credits per minute). To replenish your balance, please go to Buy credits.

- Start broadcasting your live video to a user by switching form the Live Video Chat to 2-Way Live Video Chat mode.

Make sure that your credit balance has no less than 10 credits (this is the amount necessary to send a letter). Enter the ID number of the user you want to send a letter to in the ID field. After composing a letter, please press the big gray Send Letter button.

To restore a deleted letter in your Inbox, please send a request to Customer Support and provide us with the approximate date of receipt of the letter and the user’s ID number or name. The deleted letter will be restored to your Inbox.

Our technical requirements require that the picture you attach to your letter is in .jpg, .jpeg or .png format up to a size of 3 Mb. When attaching a photo, please make sure that it matches these requirements or select another photo.

- Check your Internet connection;

- Please check your credit balance – you need to have at least 10 credits to send a photo or picture in Live Chat;

- Make sure that the user has entered the Live Chat and your chat session is now active;

- Check the size of your photo – it shouldn’t exceed 3 Mb;

- Check the format of your photo – you can send only files of .jpg or .png format.

Please make sure that the photo you’re trying to upload matches the following requirements:

Format: .jpg, .jpeg, .png

Size: up to 3 Mb.

After you have successfully uploaded a photo, please allow 24-72 hours for your photo to successfully pass moderation and be added to your profile by the moderator. We appreciate your patience on this matter!

If your photo hasn’t been added to your profile after 72 hours, please contact Customer Support.

- Make sure the size of your video clip does not exceed 120 Mb;
- Check your Internet connection;
- Check your credit balance – you need to have at least 15 credits to send a clip in Live Chat;
- Make sure that the user has entered the Live Chat and your chat session is now active.